Refund policy

Refund Policy

Every STARBORN™ piece is made to order just for you, so we can only offer refunds or replacements if:

• Your item arrived damaged, or
• You received the wrong product (wrong sign, colour or size from what you ordered).

We can't accept returns or give refunds for change of mind, ordering the wrong size, or items that have been worn, washed or altered.

How to request a refund or replacement

Email starborn.co@outlook.com within 7 days of delivery with your order number and clear photos of the damage or the item you received. Once we've reviewed it, we'll let you know whether you'll get a replacement or a refund to your original payment method.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.

This policy does not affect any rights you may have under your local consumer laws.